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Salesforce Service-Cloud-Consultant Certification Exam is a prestigious certification for professionals who want to validate their skills and knowledge in the Salesforce Service Cloud platform. Salesforce Certified Service cloud consultant certification is designed for consultants, administrators, architects, and developers who have experience in implementing and managing customer service solutions using the Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification exam tests the candidate's understanding of best practices, design considerations, and implementation strategies for customer service solutions on the Salesforce platform.

Salesforce Certified Service cloud consultant Sample Questions (Q127-Q132):

NEW QUESTION # 127
Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced.
What should the Consultant recommend to gather information on Knowledge article usefulness?

A. Contact Salesforce to send a report on article efficacy.
B. Send out a monthly survey to customers requesting feedback.
C. Create a group of super users that will evaluate and manage articles.
D. Install Knowledge Base Dashboards and Reports AppExchange package.

Answer: D

NEW QUESTION # 128
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?

A. Full Sandbox
B. Administrator Sandbox
C. Partial Copy Sandbox
D. Developer Pro Sandbox

Answer: A,C,D

NEW QUESTION # 129
Cloud kicks needs a way for external customers to easily create cases. Customers will need to attach files that can often be 40 MB in size.

A. Web-to-Case
B. Experience Cloud Create Case Form
C. Contact Request Flow
D. On-Demand Email-to-Case

Answer: D

NEW QUESTION # 130
A company is planning for the migration of an existing external knowledge base into Salesforce Knowledge.
Which set of factors should be considered when selecting the articles to migrate?

A. Last modified date and terms searched frequently in the last year
B. Last modified date and total number of article view in the last year
C. Original creation date and total number of article views in the last year

Answer: B

Explanation:
When selecting articles for migration into Salesforce Knowledge, considering the last modified date and total number of article views in the last year is important. This ensures that the most current and frequently referenced content is prioritized, enhancing the relevance and utility of the knowledge base in Salesforce.

NEW QUESTION # 131
universal containers is implementing a customer community to provide self service options to its B2C customers.Which two features should a consultan recommend.

A. Chatter Answers
B. Contacts
C. Contracts and SLASs
D. Cases

Answer: A,D

Explanation:
Explanation
These are two features that a consultant should recommend to implement a customer community to provide self-service options to its B2C customers. Chatter Answers is a feature that allows customers to post questions, provide answers, and comment on other posts in the community. Chatter Answers can help customers find solutions from other customers or experts without creating a case. Cases is a feature that allows customers to create, view, and manage cases online in the community. Cases can help customers get support from agents when they cannot find answers from other sources. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.networks_chatter_answers_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.networks_cases_overview.htm&type=5

NEW QUESTION # 132
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